DELIVERY AND RETURNS
DELIVERY
Delivery in mainland France by Colissimo is free!
For each order, the exact amount of shipping costs to be paid once the delivery address and mode of transport have been selected, before confirming your order. The shipping costs are calculated automatically according to the place of delivery, the weight and the total volume of the items ordered, in order to ensure the most fair possible cost (see GTC). Shipping times Orders placed online via the site www.ninnistore.com are recorded twice a week except public holidays and other sources of disturbance (strikes, IT problems ...) (see GTC).
Standard delivery by So Colissimo in mainland France is generally carried out within 2 working days. The order is delivered against signature to the delivery address indicated when ordering. In case of absence during delivery, a calling card is left so that you can pick up your package at the nearest post office. The packages are kept pending at the Post Office for 15 calendar days. In the event of non-withdrawal within these deadlines, the products will be returned to us and, after having attempted to contact you to arrange a new delivery, we will, in the event of failure, reimburse, including delivery costs, within 5 days of receipt of the package returned by Colissimo. In addition to this, you need to know more about it. Regarding deliveries outside mainland France, deliveries are generally made between 2 and 8 working days by Colissimo international. Delivery times and costs vary depending on the country of destination and the weight of the package (see GTC).
EXCHANGE AND REFUND
You have 14 days, from receipt of our shipment, to return to us, without reason, all products ordered on the site www.ninnistore.com. In addition to this, you need to know more about it. To request a return, all you need to do is contact customer service: - or by e-mail to the address: contact@ninni.store. - or by logging into your account on the site www.ninni-store.com. In addition to this, you need to know more about it. We will provide you with the return address and conditions in a return authorization email. You will receive a return authorization email which will be at your expense. Refunds for returned products are made within a maximum period of 7 days after receipt of the returned products and after checking that the condition conforms to the original condition of the products shipped. Items (bags, pouches, etc.) must be returned in their original packaging and must not have been worn. Ninni reserves the right to refuse a refund or exchange of any item that does not comply with the conditions mentioned above.